01Who we are
Facebook Autopost is a TreeVook AI product run by TreeVook LLP (“TreeVook”, “we”, “us”), India. This policy covers Facebook Autopost only, whether you use it on its own site or inside TreeVook AI.
Questions or requests: support@treevook.com. Registered office: [Registered office address of TreeVook LLP].
02What we collect
Your account
- Your Google account’s name, email address and profile photo, used to sign you in with Google.
- Your workspace name and role.
From Meta (Facebook and Instagram)
- The Facebook Pages you choose to connect
- Posts, media and comments on your Pages
- Page and post insights: reach, reactions, shares
Optional
- A Slack webhook address, if you turn on alerts.
- Your own Anthropic API key, if you choose to use it.
What you create
Templates, rules, drafts, posts and images you make in Facebook Autopost.
Technical data
IP address, browser or device type, sign-in sessions, error logs and an activity log of actions in your workspace.
03How we use it
- To provide the features you turn on: syncing reviews and results, drafting replies and posts, posting what you approve or what your rules allow, analytics, and alerts.
- To keep accounts secure and prevent abuse.
- To answer support requests.
- To meet legal obligations.
We do not sell your data, use it for advertising, or build profiles of you or your customers. AI drafts content, and your own rules (Auto, Approval or Manual) decide what is posted.
04AI processing
To draft replies, posts and plans, we send the relevant text to Anthropic’s Claude models: review or comment text, business details and your instructions. Anthropic processes this under its commercial terms and does not use it to train its models. If you add your own Anthropic API key, those requests run on your Anthropic account.
05Meta platform data
We use data from Facebook and Instagram only to provide the features you turn on, and we follow Meta’s Platform Terms. To delete your data, follow the steps on our data deletion page.
07Security
Data travels over HTTPS. Access tokens, service account keys and API keys are encrypted with AES-256-GCM before they are stored. Sign-in uses secure, HTTP-only cookies. Only people who need it to run the service can access production data, and important actions are recorded in an activity log.
08How long we keep it
- We keep your data while your account is active.
- When you disconnect a service, we delete its stored sign-in or key straight away and stop syncing.
- When you remove a location, an app or your workspace, we delete its data within 30 days. Backups are cleared within a further 30 days.
- We keep security and activity logs for up to 12 months, unless the law requires longer.
09Your rights
You can ask to see, correct or delete your personal data, withdraw consent by disconnecting a service, or nominate someone to act for you, as allowed under India’s Digital Personal Data Protection Act, 2023.
Email support@treevook.com from the email or phone number on your account. We reply within 30 days.
11Children
TreeVook is for businesses and is not meant for anyone under 18.
12Changes
If we change this policy in a way that matters, we will tell you by email or in the app before the change takes effect. The date at the top shows the latest version.
13Contact and grievances
Grievance Officer: [Name of Grievance Officer], TreeVook LLP, [Registered office address of TreeVook LLP]. Email support@treevook.com. We acknowledge complaints within 48 hours and resolve them within 30 days.