01What this covers
This policy covers payments you make to TreeVook LLP for Facebook Autopost: subscriptions, upgrades and add-ons. It doesn’t cover anything you buy from Google, Meta or other platforms, even when you manage it through Facebook Autopost.
02Early access is free
Facebook Autopost is free during early access and we don’t ask for payment details. Before paid plans start we’ll give you at least 30 days’ notice, and you can choose not to continue. Nothing is charged automatically when early access ends.
03How billing works
- Paid plans are billed in advance, monthly or yearly, in Indian rupees.
- GST and other taxes are added where the law requires.
- Payments go through our payment provider. We don’t store your card or bank details.
- A tax invoice is emailed to the workspace owner after every payment.
04Cancelling
You can cancel any time in Settings → Billing, or by emailing support@treevook.com. Cancelling stops the next renewal. You keep full access until the end of the period you already paid for, and we won’t charge you again.
To also remove your data, follow the data deletion steps. Deleting your account doesn’t by itself trigger a refund.
05Refunds
- First payment: a full refund if you ask within 7 days of your first payment for a paid plan. This applies once per workspace.
- Yearly plans: a full refund if you ask within 14 days of buying or renewing. After that, the plan runs to the end of the year and won’t renew.
- Monthly renewals: not refunded once the month has started. Cancel before the next renewal date to avoid the charge.
- Billing mistakes: duplicate charges, charges after you cancelled, or the wrong amount are always refunded in full.
- If we stop the service: if we discontinue Facebook Autopost, or close your account without you breaking our Terms, we refund the unused part of your paid period.
- Breaking the Terms: if we close an account because it broke our Terms of Service, the current period isn’t refunded.
06What we can’t refund
- Fees charged by Google, Meta, your bank or card issuer, including currency conversion.
- Usage billed to your own Anthropic API key, if you chose to use one.
- Periods after the refund windows above, except where this policy says otherwise.
07Upgrades and downgrades
An upgrade starts straight away, and you pay only the difference for the rest of the current period. A downgrade starts from your next billing date, so there’s no refund for the current period.
08How to ask for a refund
Email support@treevook.com from the workspace owner’s email address with the workspace name and the payment date, amount or payment ID.
- We reply within 2 business days.
- Approved refunds go back to the original payment method within 7 business days, with a credit note for any tax.
- Your bank may take another 5–10 business days to show it.
09Payment disputes
Please contact us before raising a chargeback with your bank. We can usually fix a billing problem faster. While a chargeback is open, we may pause paid features on the workspace.
10Changes to this policy
We may update this policy. If a change reduces your rights, we’ll email the workspace owner at least 30 days before it applies. Changes never affect payments already made.
11Contact
TreeVook LLP, [Registered office address of TreeVook LLP]. Email support@treevook.com. For complaints you can also write to our Grievance Officer, [Name of Grievance Officer], at the same address.